When you have checked and made any changes to the configuration, and you are ready to start auto-merging tickets, you need to enable the app.
- Login to Zendesk as a user who has access to the Merge Duplicate Tickets app.
- On the left-hand side of the Zendesk Agent Dashboard, click the Merge Duplicate Tickets icon in the navigation menu.
- On the Configuration Settings, click the Enable/Disable toggle so this shows as Merging is enabled.
When you have made the change to enable the Merge Duplicate Tickets app, ensure you click Apply Changes to save the setting.
Once the app is enabled, any new tickets that are created are automatically considered for merging.
You can disable Auto-Merging at any time.
- On the Configuration Settings, click the Enable/Disable toggle so this shows as Merging is disabled.
Ensure you click Apply Changes to save the setting.
When the app is disabled, any new tickets that are created will not be considered for merging.